Welcome to the FAQ section
If you have not found an answer to your question, please contact us here. We will generally reply within 24 hours.
Yes, it is necessary to make a registration on www.frantoiopace.com to purchase in our Store
Register on Frantoio Pace Online Store is quick and easy:
- Open www.frantoiopace.com in your browser Click on “Sign in or Register” on the top right or touch here;
- On the new page, you will find the ‘Customer Registration Form;
- Fill it in with the requested information and accept the Terms and Conditions;
- You will receive an email confirming your registration to Frantoio Pace Online Store, and you can immediately start. filling your Basket.
For any questions, you can send us an email to the email address info@frantoiopace.com or call us on +39 080 4965087 from Monday to Friday, from 9 AM to 5 PM.
Order procedure
In the following paragraphs you will find a list of services and procedures offered on our Leone Pace oil mill website.
Feel free to add items by clicking on “Add to cart”. It is possible to see all the items in the cart by clicking on “Cart” icon and then “View cart”. It is possible to remove or modify the quantity of the items. If you wish to purchase the items in the basket, click on “Proceed with your order”. Next, you will find the registration form. When registering, please enter your personal data or sign in if you have already registered. Once logged in, the payment process will start. You will be in the order and control page, where you can check your cart (product, price, quantity), choose the payment method and give the delivery address. Before completing the order, it is necessary to accept the Privacy Policy, as well as the general Terms and Conditions, you will find on the same page. By clicking on “Confirm Order”, your order will be sent to us. The sales contract will be thereby considered concluded.
No, but there needs to be at least a product.
Once payment has been made, you will receive an email with confirmation of your order. If you do not receive this email, please check the spam folder and if you have a Gmail email address check the Promotion folder. In case you are not able to find our email in any of these folders, please contact us at info@frantoiopace.com, or at +39 080 496 5087.
Payment on www.frantoiopace.com online store
Shopping on www.frantoiopace.com is convenient, safe and without charges. In fact, our clients can pay safely and without commissions. The data transfer is encrypted and cannot be read by anyone else. Your orders and personal information, such as name, address or credit card details, are protected by advanced security systems. To transfer these data, we use Secure Socket Layer (SSL), a safety standard supported by all internet browsers.
In our Online Store, you can purchase through any of the following payment methods: bank transfer, PayPal, Credit/Debit Card and Satispay.
Using a Credit Card to purchase in our Online Store is safe and easy, in fact, to guarantee maximum safety standards, the transaction will be made on the safe PayPal or Stripe server. The www.frantoiopace.com Online Store does not store any Credit Card numbers but, thanks to the safe PayPal server, the purchase will be made according to the payment methods accepted by “Credit Card”. All the information given to PayPal or Stripe is encrypted through SSL protocol.
If you opt for paying by bank transfer in our Online Store, please remember to make the bank transfer within 3 days from the day of order.
Bank transfer data:
To: FRANTOIO PACE DI PACE VITO S.A.S.
IBAN: IT 59 E 08469 41440 000000036748
BIC/SWIFT: ICRAITRRD10
BCC di Castellana Grotte
Reason for payment: please indicate date of order, order number and your name and surname.
Delivery and return
Sure, this service is offered by Pace Leone oil mill to all its customers. The customer has the right to withdraw from the contract, without giving reasons, within 6 months of purchase. To exercise the right of withdrawal, the goods shipped must be intact and not expired. The customer has to inform us by sending an email to info@frantoiopace.com to withdraw from the contract through an explicit declaration. In case of withdrawal, all the payments made to us will be refunded with the exception of transport costs to return the goods and any commissions connected with the transaction made, no later than 14 days from the date on which we are informed about your decision to withdraw from the contract in accordance with the Consumer Code (link http://www.gazzettaufficiale.it/eli/id/2014/3/11/14G00033/sg). Our customer care service will be at your disposal to organise collecting methods and to replace or refund your order.
If, once delivered, you will find any goods missing, different from those ordered or damaged, please contact us immediately via email at info@frantoiopace.com, or call a
us at +39 080 4965087. Our customer care service will be at your disposal to arrange a replacement or refund of the non-compliant items. If you receive an open or broken package, do not accept it and refuse the delivery. Please report the event to our customer service that will manage the return procedure and send a shipment.
Shipment
In our www.frantoiopace.com Online Store, shipping costs are calculated real time in the purchase phase according to the number of packages in the cart and where they have to be delivered. Shipment is made throughout Italy and Europe.
Our www.frantoiopace.com Online Store can ship to the following European Countries: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Holland, Poland, Portugal, Principality of Monaco, UK, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Hungary, Italy included. We also provide shipping service overseas, to the United States and Canada. Shipping costs depend on the order weight and country of delivery. During the purchase phase, shipping costs are automatically added as soon as you choose the Country to which we have to deliver your order.
For orders made from Monday to Friday, we will prepare your order within 48 hours after receipt of payment. It will be then given to the courier for shipment. Orders received during the weekend will be prepared the following Monday.
When your order is ready for shipping, you will receive an email with a link to track your package. Thanks to the website of the courier that has taken your delivery, you will be able to check where your package is. In case you do not receive any email by the courier, please check the Spam folder, or if you have a Gmail account, check the Promotion folder. If you do not find the email in any of these folders please contact us by mail at info@frantoiopace.com or call us at +39 080 496 5087. We will send you all the information you need to track your order.
Delivery time depends on the order management time. Deferred payment methods, such as the bank transfer (to be made within 3 days) can delay the shipment. As soon as it is given to the courier, your order will be delivered within 3 / 5 days.
